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Terms and Conditions
Terms and Conditions
Privacy Policy
GOAMERICA's PRIVACY POLICY for IP-RELAY.com Internet relay services
The policies below apply to IP-RELAY.com and related services provided by GoAmerica Relay Services Corp. and its affiliates (collectively, "GoAmerica") as part of our commitment to safeguarding your privacy when using GoAmerica services.
General
GoAmerica respects the privacy of every individual who uses our IP-RELAY.com internet relay service, so we've outlined our policies regarding if and how we obtain any personally identifiable information or content of communications in connection with your use of our IP-RELAY.com relay system. Even though IP-RELAY.com service is provided at no charge to you, we believe you should have a reasonable expectation of privacy, consistent with state and federal laws and regulations.
No Monitoring or Recording of Conversations
First and foremost, please remember that you should not rely on IP-RELAY.com when placing a life-threatening emergency call as your calls are not readily traceable.
Be assured that GoAmerica does not monitor or record any of the content of the communications transmitted over its IP-RELAY.com relay services (unless expressly required by judicial process on a case-by-case basis). Upon the instantaneous transmission of each message, the content is only available to the sender's and/or recipient's communications device(s).
GoAmerica and one or more common carriers will track IP-RELAY.com traffic (for example, origination and destination points, and duration of call) for purposes of validating costs to be borne by such entities as the National Exchange Carrier's Association.
Personally Identifiable Information
GoAmerica will not collect any personally identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily or agree to receive certain qualified communications from us. Any such information that we do collect will not be sold to any third party; however, in order to properly provide you with the IP-RELAY.com service, it may become necessary at times to share limited information with communications infrastructure providers which have expressly agreed and are bound by law to abide by proper privacy obligations. GoAmerica will not use personally identifiable information submitted to IP-RELAY.com to collect debts owed by current or former customers of GoAmerica or its subsidiaries (such as Wynd Communications).
If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records or if you wish to update your information, please contact us at the email address listed at the bottom of this policy. We will use reasonable efforts to delete your information from our existing files or to update our records, as appropriate. When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise:
- we may store and process that information to better understand customer needs and how we can improve our products and services for customers
- we may use that information to contact you with new promotions and announcements if you have previously provided your permission
GoAmerica is committed to giving you the choice whether or not we use your information for marketing purposes or share information with business partners.
Children
GoAmerica has no intention of collecting any personally-identifiable information from or about individuals under 18 years of age. If a child has provided us with personally identifiable information without the consent of a parent or guardian, a parent or guardian of that child should contact us at the email address listed at the bottom of this policy if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.
Non-Personally-Identifiable Information Collected Automatically
In some cases, we may collect information about you that is not personally-identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the Website and/or Internet Service Provider from which you linked to our site or advertisement.
Similar to personally identifiable information, we will not sell non-personally-identifiable information to third parties, unless stated at the time of collection. We may share non- personally identifiable information with business partners other than in direct connection with the provision of IP-RELAY.com services.
Use of Cookies
When you view our Website(s) or advertisements, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will be used to determine ways to improve the quality and usefulness of our Web sites, products or services. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
Accepting and Declining E-mail Offers
As outlined in Section III. of this Statement, we will only send email promotions or announcements to you if you have previously provided your permission for us to do so. Although many customers tell us they appreciate receiving notice of these carefully designed promotions and announcements, we recognize the importance of providing you with choices. At any time, you may unsubscribe from our e-mail list by filling out our simple online unsubscribe form. All e-mail offers that you receive from GoAmerica will inform you of how to decline receiving further email offers.
Article and Comment Content
The views of the authors who submit articles published on IP-RELAY.com are their own and are not necessarily shared by GoAmerica. GoAmerica does not endorse and has no control over the Comments to articles on IP-RELAY.com , submitted by others. Submitted Comments are not necessarily reviewed by GoAmerica prior to posting and do not necessarily reflect the opinions or policies of GoAmerica. GoAmerica makes no warranties, express or implied, as to the content of these Comments. Nonetheless, GoAmerica reserves the right to prevent you from submitting Comments and to edit, restrict or remove such Comments for any reason at any time. GoAmerica assumes no responsibility for actively monitoring Comments for inappropriate Messages. If at any time GoAmerica chooses, in its sole discretion, to monitor the Comments, GoAmerica nonetheless assumes no responsibility for the content of the Comments, no obligation to modify or remove any inappropriate Comments, and no responsibility for the conduct of the user submitting any Comment. In submitting Comments on IP-RELAY.com, you agree to strictly limit yourself to discussions about the article for which the Comments are intended. You agree that GoAmerica accepts no liability whatsoever if it determines to prevent your Comments from being submitted or if it edits, restricts or removes your Comments. You also agree to permit any other user of IP-RELAY.com to access, view, store or reproduce the material for that other user's personal use and not to restrict or inhibit the use of IP-RELAY.com by any other person.
Updating Privacy Policy
From time to time GoAmerica may update its IP-RELAY.com or other website privacy policy. When it does so, we will post the updated policy on such website(s), note the effective date of the new policy, and, if the changes are deemed by GoAmerica to be material, provide an overview of the material changes for 30 days after the effective date at the top of the updated policy to provide notice of the changes.
Who to Contact
If you have submitted personally-identifiable information through a GoAmerica Web site or interactive advertisement, and would like that information deleted from our records, please contact us at this email address: GoAmerica Marketing Department, 433 Hackensack Ave., Hackensack, NJ 07601. We will use reasonable efforts to delete this information from our existing files.
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